5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard businesses are capable of supplying the service that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Security guard businesses are unlike any vendor a property supervisor usually hires. If you hire a painter, then you are able to see whether they do their jobs by looking at the walls. However, when you hire a security guard business, how often can you see if the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and effectively monitoring and supervising your guards. In most cases they likely are, but it is important to implement a method of verification and quality management to ensure that problems associated with the deficiency of performing these jobs don’t begin to happen.
In this guide we will discuss five (5) simple steps to improving your safety guard service and attaining what you picture as your ideal office security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent way to screen if the guard is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first dialogue will tell you a lot on what to expect from that guard and it provides you an opportunity to request another guard if you feel it is necessary.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• How long is each new officer trained?
• How long does the security company double lender?
• How thoroughly are your article requests explained?
Determine the response to each of the questions and make certain they match what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes on preparing a guard to operate in your premises.
Guard supervision is among the more important factors of good security guard service. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel their job is not significant and they begin to find themselves as not as a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are in your premises. These monitoring systems permit the security guard business to track the time and log the activity of these guards while they are making rounds to various areas in your premises. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the safety guard company provides a way of earning certain each guard is safe and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety as you are not there. Through these inspections, make sure that you ask your safety guards questions regarding their duties and responsibilities to ensure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident the consultant is not really a security guard business. If so, your audit is sure to develop problems with your current security guard business.